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FAQ

What Wax do you use?
I use 100% Soy Wax. It is safer, non toxic and no chemicals.
It is an all natural Wax that burns longer, Vegan friendly and leaves no soot.
The only downfall to using Soy Wax, is sometimes the candles that are colours, will show a bit of FROSTING.

 

What is Frosting?
Frosting is when a white crystalline layer forms on the surface or around of natural waxes such as soy. This is a natural effect of soy wax and only occurs throughout vegetable waxes. Frosting takes place when the natural wax used to make a candle tries to return to its natural state.
Some candle lovers [especially those that want an all-natural product] like to see frosting as it visually confirms the wax type is all natural.

Do You Ship Overseas?
I'm sorry no. The postage to overseas is far too expensive to ask for. It would cost more than the candle itself.


Where Are You Shipping From?
Melbourne.

Do You Post The Same Day Of  Payment?
Ready Made And Ready To Go Candles, yes.
But the Made To Order Candles will need a couple of days to cure after they are made, so they will be sent two days after they have been made.

How Much Is Shipping?
Shipping is $12 for all orders under $100.

Do You Combine Shipping?
Yes, at an additional $4 per item, but orders $100 and over, postage will be free.

What Payment Options Are There?


What Currency Do You Use?
AUD only.

What Is Your Return Policy?
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please be sure to contact us within 14 days of receiving your order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds may be assessed on a case by case basis by Blu's Candles (Owner). If Blu's Candles agrees, you will be refunded back into the account you paid from.
Each candle will be photographed before putting it inside the shipping box, to show that it has been safely shipped.
If you receive a product that has been damaged in the post, please contact AUS Post.

How Fast Will I Get It?
Due to the current situation, COVID19, AUS Post orders may be delayed.

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CONTACT US

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